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So when it comes to applying the information I supply in this book to your organisation, I urge you to pick up the ITIL books for more detail. ITIL For Dummies isn’t a replacement for the ITIL books it’s a simple introduction to the principles and framework of ITIL. No substitute exists for the ITIL books themselves. Everyone should aspire to doing things properly. In this case, properly refers to understanding what customers wants, agreeing it with them, and then providing it. I like to think of the ideal world of ITIL as the place in which you do things properly. ITIL describes the things you would like to do if you had the time and money.
#Itil for dummies pdf full#
It’s full of good ideas about managing IT systems and services. The basic principles of ITIL are very straightforward, and I hope to prove that.įor those of you who have experience of working in IT departments and organisations, you may read some of this book and think to yourselves, ‘That’ll never work in my organisation!’ Please remember that ITIL is guidance.
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You find plenty of examples – some of them very ordinary, day-to-day situations – that help you understand the principles and concepts.
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This book describes ITIL as simply as possible, avoiding technical language and explaining in simple terms. ITIL® and IT Infrastructure Library® are Registered Trade Marks of the Cabinet Office. But they’re a bit much to take in all in one go if you just want a flavour, or overview, of what ITIL is. Don’t get me wrong, the ITIL books are excellent. The trouble is that these are five quite long books that can appear a bit theoretical and unfriendly. ITIL, which stands for Information Technology Infrastructure Library, is a bunch of books published by the UK Government that describes best practice for service management. In others words, this book’s about managing IT services. ITIL® For Dummies is a book about IT service management. Well, a whole topic out there in the big wide world is dedicated to managing IT systems in such a way that customers – people like you and me – get what they want. By the time you’ve waited, listening to recorded messages all the time, at least you know that your call is of importance to them. But does IT do what you want it to do? Do the companies that provide the technology know what you want? Do they provide the necessary support to go with the systems? I expect you’ve spent many a happy hour trying to get through to the right person at a call centre who can resolve your issue. Mobile phones, e-books, tablets, laptops, the Internet, websites – you can’t get away from IT. Walking down the road you see people doing the texting walk: wandering aimlessly across the pavement because they’re either reading or writing a text on their mobile phone. Making computers work the way you want them to should be easy – shouldn’t it? Information technology (IT) is now everywhere you can’t get away from it.